Odet Moliner García
University of Reims Champagne-Ardenne

Abstract
This article presents the results of an investigation carried out in three universities in Spain, Colombia and France on the perceptions of the staff of support services for people with disabilities in the university. It is a descriptive study in which, through individual interviews, academic directors and service technicians express how they understand their practices in relation to the support they provide to students and teachers from the analysis of three dimensions: a) culture, b) policy and c) inclusive practices in the university. The analysis of the results reveals the barriers and strengths found in their work. It concludes with a series of challenges that guide future actions in each context.
Keywords : Support services, disability, higher education.